Customer Self-Service

How do you keep customers from opening a ticket?

A portal only reduces tickets if its answers are accurate and current, not just present. Heretto's CCMS, Deploy API, and Portal work from one structured content source, so the same up-to-date information reaches your self-service site and every other channel.

Heretto Features Make All the Difference

Intuitive Content Authoring  & Management

Create and manage self-service content with ease. Heretto's intuitive web-based editor offers both a visual editor for code-free formatting and a structured content editor for working with XML or DITA. Collaborate seamlessly with subject-matter experts and ensure content consistency with features like workflows, approvals, and style guide enforcement.

AI-Powered Search & Personalization

Deliver an intelligent and personalized self-service experience. Heretto's semantic search engine understands the meaning and context of user queries, providing precise search results. Dynamically display content based on user roles and behavior, and guide users with context-aware recommendations.

Seamless Integration  & Deployment

Integrate Heretto with your existing technology stack effortlessly. Utilize pre-built connectors or leverage Heretto's API for custom integrations. Deploy your knowledge base seamlessly with flexible deployment options, including cloud-based or on-premise hosting.

Robust Analytics & Reporting

Gain valuable insights into your self-service performance. Heretto Portal is able to integrate seamlessly with the analytics platform of your choice—like Google Analytics. Track user behavior, monitor search trends, and measure content performance directly through your existing analytics stack. Uncover content gaps, evaluate ROI, and share meaningful insights with stakeholders.

Addressing Concerns

Heretto prioritizes security, reliability, and scalability. We employ industry-leading security measures to protect your data, ensure high availability and uptime, and provide expert guidance throughout the implementation process. Our platform is designed to scale with your business and adapt to your evolving needs.

Provide Exceptional Self-Service with Heretto

Don't just deliver an answer, deliver an exceptional
self-service experience that provides a solution exactly when and where the customer needs it. A customer's question is an opportunity to excel where your competition falls short. Provide the right answers to the right customers at the right time with Heretto's self-service solutions.

Investing in Heretto means transforming your customer support ecosystem. You'll achieve higher efficiency, lower operational costs, and a dramatic improvement in customer satisfaction through robust self-service options and a centralized, reliable knowledge base that empowers your support team, driving efficiency and reducing support ticket volume for a stronger
bottom line.
Request your demo today!
FAQs
How does Heretto let me build a comprehensive self-service portal?
Heretto CCMS is where you create, structure, and manage content; Heretto Portal publishes it as a customizable self-service site, and Deploy API sends it to any other endpoint. All three pull from the same source, so your portal and every other channel stay in sync.
How does Heretto keep self-service content accurate and consistent across channels?
Heretto stores content once as structured, reusable components in a central repository, so updating a component updates every place it's used — the self-service portal, product docs, and external help sites alike — rather than requiring separate edits per channel.
How does Heretto keep a self-service portal up to date?
Workflow and version control in the CCMS mean that when you approve a change, your self-service portal and any other connected channel reflect it automatically, with no manual step to push the update out separately.
Can self-service content be personalized for different customer segments?
Yes. Heretto can display different content based on user role, permissions, or behavior, so a new customer, an advanced user, and an internal team member can each see the version of the help content most relevant to them.

Is a Heretto self-service portal accessible to all users?

Yes. Heretto Portal supports ADA and WCAG-compliant self-service experiences, so the same knowledge base serving your general customer base is also usable by people relying on assistive technology, without a separate accessible version to maintain.

Start streamlining customer self-service and saving on support costs today with Heretto!

Request your free demo now