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The 2024 State of Customer Self-Service Report is now available.
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Customer Self-Service

Exceptional Content Experiences Include
Self-Service Help

Your support team can’t be everywhere at once, but your support content can. Imagine your customers having the power to find answers and solutions at their fingertips, without the need for support. This is the game-changing capability of Heretto CCMS, Heretto Deploy API, and Heretto Deploy Portal – they're the dynamic content trio redefining customer self-service.

Together, they can revolutionize the way your customers access information, leaving them delighted and your content operations supercharged.

The Heretto Difference

Centralized Knowledge Base

Heretto is an end-to-end content operations platform to create, manage, and deploy self-service help sites that delight your customers. Streamline internal documentation processes and deliver exceptional customer service experiences all in one place.

User-Friendly Interface

Heretto Deploy Portal provides an intuitive and user-friendly interface that enables customers to easily navigate, search, and find the information they need. Heretto Deploy API enables personalized in-product answers at your customers fingertips.

Real-Time Updates

Keep your customer-facing content up-to-date with Heretto CCMS's real-time editing and publishing capabilities, ensuring that customers always have access to the latest information to resolve their issues quickly.

Advanced Search

Empower customers to quickly locate the information they need through Heretto Deploy Portal's powerful federated search functionality, reducing the time it takes to find solutions.

Personalized Self-Service

Tailor content and search recommendations to individual customers, helping them find solutions that match their specific needs and preferences.

Support Cost Savings

Reduce support costs by empowering customers to find answers independently, minimizing the need for extensive customer support resources.

Exceptional Self-Service with Heretto

Don’t just deliver an answer, deliver an exceptional self-service experience that provides a solution exactly when and where the customer needs it. A customer’s question is an opportunity to excel where your competition falls short. Provide the right answers to the right customers at the right time with Heretto’s self-service solution.

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