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Artificial Intelligence for Technical Writing & DITA

A brief introduction to Heretto and the CCMS

Heretto CCMS is a DITA-powered platform that unifies content creation, management, and publishing for enterprise productivity. With real-time collaboration, an intuitive interface, and an end-to-end content ops ecosystem, Heretto simplifies workflows, reduces approval cycles, and delivers scalable, portable documentation.

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The Heretto Difference

Scale Content Production

Etto assists with the time-consuming tasks of technical writing, like writing a document summary or formatting a table, freeing up more time to work on high-value activities.

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Improve Content Consistency

Etto knows DITA and the rules that govern structured content, so your team can use it to ensure content consistency across users, teams, and projects.

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Structured Content for Everyone

No need to be an expert to write structured content. Etto is the perfect Copilot to assist everyone– from the brand new writer to a seasoned pro, Etto helps everyone rise to new documentation levels.

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Boost Productivity

With Etto streamlining technical writing tasks, teams can produce more content in less time, amplifying overall productivity and output.

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Improve Brand Consistency

Elevate the quality of your customer interactions with consistent, exceptional content experiences across all channels.

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Foster Customer Loyalty

Every positive interaction impacts lifetime value, even when that interaction is not led by a human on your team. Make sure your self-service support is the ultimate positive experience with consistent, reliable, and up-to-date documentation.

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User-friendly AI to Help Write Quality Documentation

Experience the efficiency and precision of Heretto for your technical documentation needs. With the AI-powered Copilot, Etto, Heretto accelerates content creation, saving time for impactful tasks. Etto's deep DITA expertise ensures consistency across projects, while an intuitive interface welcomes writers of all levels.

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FAQs
What can an AI writing assistant do?
AI writing assistants are powerful tools that can enhance the technical documentation workflow in numerous ways. These sophisticated systems can generate first drafts of technical content based on specifications or outlines while suggesting improvements for clarity, consistency, and readability. They excel at maintaining style guide compliance and can create content variations for different audience levels. Modern AI assistants are particularly adept at assisting with content localization and translation, automating routine documentation tasks, generating code examples, and creating API documentation. They can also help identify gaps in existing documentation, ensuring comprehensive coverage. However, AI assistants work best as collaborative tools that augment human expertise rather than replace it entirely. They require human oversight to ensure accuracy and maintain quality standards.
What are the best AI writing tools and how do they differ?
Different AI writing tools serve distinct purposes in technical documentation, with each category offering unique benefits. Large Language Models (LLMs) like ChatGPT, Claude, and GPT-4 excel at generating creative content and understanding complex contexts, making them ideal for initial drafts, brainstorming, and complex writing tasks. Specialized documentation tools, such as Heretto's AI Copilot, integrate directly with documentation workflows and focus on technical accuracy and consistency while incorporating industry-specific knowledge and terminology. Grammar and style tools like Grammarly focus on improving writing quality through real-time suggestions for clarity and correctness while maintaining consistent style and tone. The best tool choice depends on specific documentation needs, integration requirements, and security considerations.
Is AI better for technical writing or standard writing?
AI shows particular strength in technical writing for several compelling reasons. These systems handle structured, rule-based content effectively and excel at maintaining consistent terminology throughout documentation. AI tools can process and explain complex technical concepts with precision, efficiently generate API documentation and code examples, and adapt content for different technical expertise levels. Standard writing, however, often requires more nuance and creativity where human writers still excel. The ideal approach combines AI's technical precision with human creativity and judgment, creating a balanced workflow that leverages the strengths of both.
What are the legal aspects of using AI writing tools?
The legal landscape surrounding AI writing tools requires careful consideration across multiple areas. Regarding copyright and ownership, content generated by AI may have complex ownership status, requiring organizations to establish clear policies and carefully review terms of service for AI tools. Data privacy considerations are equally important, as organizations must ensure AI tools comply with relevant privacy regulations, carefully consider where and how data is processed, and protect sensitive company information. Liability issues also come into play, as organizations must understand responsibility for AI-generated content accuracy, implement comprehensive review processes, and maintain documentation of AI usage in content creation. Organizations should consult legal experts and develop clear guidelines for AI tool usage to navigate these complexities effectively.
Will AI replace professional writers?
AI will transform rather than replace professional writing roles, creating new opportunities and shifting focus areas. Writers are increasingly becoming AI prompt engineers and content strategists, with emphasis moving toward high-level planning and quality control. Human expertise remains crucial for complex narrative development, strategic content decisions, cultural nuance and sensitivity, creative problem-solving, building emotional connections, and final quality assurance. The future of professional writing lies in human-AI collaboration rather than replacement, with writers leveraging AI capabilities while applying their unique human insights and creativity.
How will technical writing change in the future?
Technical writing is undergoing significant evolution with AI integration, reshaping the field in fundamental ways. The emerging trends include increased automation of routine documentation tasks, real-time content generation and updates, dynamic documentation adapting to user context, enhanced multimedia integration, and improved content personalization. This evolution demands new skill focuses from technical writers, including AI prompt engineering, content strategy and architecture, quality assurance and validation, cross-functional collaboration, and advanced technical knowledge. Process changes are also transforming the field, with shorter content development cycles, continuous documentation updates, enhanced collaboration between writers and AI, greater emphasis on metadata and structure, and improved content reuse and adaptation. The field will continue to evolve, requiring technical writers to adapt and develop new skills while maintaining core communication expertise.

CASE STUDIES

Customer Success Stories

Companies all over the world use Heretto to create, manage, deploy, and delight with documentation. Learn how companies like yours found success using Heretto.

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Customer success stories at your fingertips. See why leading organizations choose Heretto.

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ACST Accelerates Growth with Heretto
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Jamf Uses Heretto to Expand Authoring Capabilities
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We have some unique, complex challenges. At every step, Heretto has assisted us in not just using their software tools, but helping us make the best decisions for achieving our goals.
Barbara Green
Content Lead at ACSTechnologies
With Heretto, what used to take us 5 hours to produce now takes us 5 minutes.
Megan Gilhooly
Sr. Director, Self-Help and Content Strategy
"When we moved to Heretto, we gained full control and a better understanding of our content as a whole."
Kaitlin Snook
Technical Writer at ACSTechnologies