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Artificial Intelligence for Technical Writing & DITA

What is an AI copilot for technical writing?

An AI copilot is an assistant built into your writing tools — not a separate chatbot, but help that shows up right where you're already working. Heretto's copilot, Etto, is built specifically for technical writing: it understands DITA and adheres to your style guides, so it can draft, format, and check your work without you explaining those rules every time.

A brief introduction to Heretto and the CCMS

Heretto CCMS is a DITA-powered platform that unifies content creation, management, and publishing for enterprise productivity. With real-time collaboration, an intuitive interface, and an end-to-end content ops ecosystem, Heretto simplifies workflows, reduces approval cycles, and delivers scalable, portable documentation.

The Heretto Difference

Scale Content Production

Etto assists with the time-consuming tasks of technical writing, like writing a document summary or formatting a table, freeing up more time to work on high-value activities.

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Improve Content Consistency

Etto knows DITA and the rules that govern structured content, so your team can use it to ensure content consistency across users, teams, and projects.

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Structured Content for Everyone

No need to be an expert to write structured content. Etto is the perfect Copilot to assist everyone– from the brand new writer to a seasoned pro, Etto helps everyone rise to new documentation levels.

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Boost Productivity

With Etto streamlining technical writing tasks, teams can produce more content in less time, amplifying overall productivity and output.

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Improve Brand Consistency

Elevate the quality of your customer interactions with consistent, exceptional content experiences across all channels.

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Foster Customer Loyalty

Every positive interaction impacts lifetime value, even when that interaction is not led by a human on your team. Make sure your self-service support is the ultimate positive experience with consistent, reliable, and up-to-date documentation.

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User-friendly AI to Help Write Quality Documentation

Experience the efficiency and precision of Heretto for your technical documentation needs. With the AI-powered Copilot, Etto, Heretto accelerates content creation, saving time for impactful tasks. Etto's deep DITA expertise ensures consistency across projects, while an intuitive interface welcomes writers of all levels.

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FAQs
What can an AI assistant actually do for technical writing?
An AI assistant can draft first-pass content from an outline, suggest edits for clarity and style-guide compliance, and automate repetitive tasks like formatting tables or summarizing a document — freeing writers to focus on judgment calls a model can't make, like accuracy and structure decisions. It works best as a collaborator a writer reviews, not a replacement for one.
What is Etto, and how is it different from a general AI writing tool?
Etto is Heretto's AI Copilot, built directly into Heretto CCMS rather than existing as a separate tool a writer has to switch to. Unlike a general-purpose assistant like ChatGPT, Etto knows the DITA rules and structure conventions governing your specific content, so it can enforce consistency while it drafts, not just generate generic prose.
Do you need to be an AI or DITA expert to use an AI writing assistant in your documentation workflow?
No — modern documentation AI assistants are built to lower that barrier, not raise it. Etto, for example, applies DITA structure rules automatically as a writer drafts, so someone new to structured authoring can produce properly tagged, consistent content without first mastering DITA syntax.
Why is AI particularly effective for technical writing compared to general or creative writing?
Technical writing is structured and rule-based — consistent terminology, defined formats, repeatable patterns — which is exactly the kind of content AI systems handle most reliably. Creative and narrative writing still benefit more from human judgment and nuance. That's why Heretto built Etto specifically around DITA and structured content, rather than as a general-purpose writing tool retrofitted for docs.
How does using an AI assistant like Etto affect content consistency across a team?
Because Etto knows the structure and terminology rules governing your content, it can flag or correct inconsistencies as content is written — across different writers and projects — rather than catching them later in review. That consistency also matters beyond human readers: well-structured content is what makes documentation reliable source material for AI answer engines and RAG systems downstream.

CASE STUDIES

Customer Success Stories

Companies all over the world use Heretto to create, manage, deploy, and delight with documentation. Learn how companies like yours found success using Heretto.

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Customer success stories at your fingertips. See why leading organizations choose Heretto.

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BlackBerry Chooses Heretto for Content Modernization & AI-Readiness
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How a Semiconductor Company Enables 5 Writers to Do the Work of 30
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We have some unique, complex challenges. At every step, Heretto has assisted us in not just using their software tools, but helping us make the best decisions for achieving our goals.
Barbara Green
Content Lead at ACSTechnologies
With Heretto, what used to take us 5 hours to produce now takes us 5 minutes.
Megan Gilhooly
Sr. Director, Self-Help and Content Strategy
"When we moved to Heretto, we gained full control and a better understanding of our content as a whole."
Kaitlin Snook
Technical Writer at ACSTechnologies