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Troubleshooting Guide

A troubleshooting guide is a series of step-by-step instructions that help customers identify and resolve common issues or problems with a product or service on their own. A troubleshooting guide anticipates the most common challenges that users face with their product and directly addresses the problems in a user-friendly format. 

Troubleshooting guides are a form of customer self-service that reduces the load on support channels by deflecting tickets requiring help with common issues. A well-crafted troubleshooting guide showcases a commitment to user autonomy and streamlined support processes.

Software companies often create Troubleshooting Guides, helping users through solutions for common technical issues or user errors.


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